Search
Products
How can I choose the right size?
Each product has a size guide available on its page. We recommend paying close attention to the shoulder width, which is essential for choosing the right item.
The measurements listed indicate the garment’s dimensions, measured from the front, and not the wearer’s circumference, as shown in the guide image. Compare these measurements to a similar garment that fits you well.
Are the items always in stock?
We keep our inventory constantly updated: the availability listed on the website matches what we have in stock. If a product is currently unavailable, it will be clearly marked as such.
Do the colors of the products accurately reflect the actual colors?
The colors of the products are accurately represented. Minor differences may result from screen settings and brightness.
Can I buy a gift card?
Yes, we offer digital gift cards in various denominations. You can purchase them in the “GIFT CARD” section and receive them via email.
Do you offer gift wrapping?
The gift-wrapping service is currently unavailable.
What should you do if you receive defective or incorrect products?
- Please contact us using the contact form and attach photos of the damaged or incorrect product, including the label and identification code. The information will be forwarded to the Product Team, which will provide instructions.
Where can I find my product code?
The code is printed on the outside tag or on the inside label, next to the washing instructions.
Do all the items have the same fit?
La vestibilità può variare in base al modello, alla collezione o alla stagione. Consulta la guida alle taglie presente nella scheda di ciascun prodotto.
What should you do if you purchase defective products from brick-and-mortar stores or third-party retailers?
Send an email to the following address → info@filippodelaurentiis.it, including a photo of the damaged product, the label, the place of purchase, and the identification code. You will be contacted directly by the appropriate department.
Returns
Can I return an item if it doesn't fit me?
Of course! You have 14 days from the date you receive your order to request a return. Items must be in their original condition, unworn and unwashed, with all tags intact.
Are returns free?
- Shipping costs and risks are always the responsibility of the customer.
- For members of “Spazio Effimero,” the first return for each order is free.
- Any additional returns related to the same order are permitted, but the customer will always be responsible for the costs.
How do I return or exchange an item?
To initiate a return:
1. Log in to your account and select “REQUEST A RETURN.”
2. In the dedicated section below each item, indicate whether you’d like to request a return for a refund or an exchange.
3. If you’d like an exchange, specify the size and/or color for the replacement.
4. Once your request is approved, we’ll send you all the information you need to complete the return shipment.
Note: If you exchange the item for a different product, you will receive a shopping cart credit to use toward your next purchases once the exchange is complete.
When will I receive my refund?
The refund will be processed as soon as the returned items have been inspected and accepted by our Quality Control department. The amount will be credited back to the same payment method used for the purchase.
We will notify you by email as soon as the refund process begins.
Note: The entire refund or exchange process may take 8 to 20 days, depending on the time of year and the volume of orders being processed.
Can I return an online purchase by dropping it off at a physical location?
No, at this time, you cannot return items purchased online at our physical stores or through retailers.
Will the original shipping costs be refunded if I return an item?
Initial shipping costs are non-refundable. Only the value of the merchandise will be refunded.
Where can I find the return label?
If you were a member of “Spazio Effimero” before placing the order you wish to return, you will receive the shipping label via email. You can drop off the package at a pickup location of your choice provided by the designated carrier.
Otherwise, you can:
Ship the return using a carrier of your choice, at your own expense.
I received a refund that was different from what I expected. What should I do?
Please contact us using the contact form and include the details of your order. We will review the situation and make any necessary adjustments to your refund.
Can I return products purchased from third-party retailers or brick-and-mortar stores?
No, we only process returns for items purchased directly from our official website.
Payments
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), PayPal, Apple Pay, Klarna, and Scalapay.
Is the payment secure?
Yes, all payments are processed through secure, encrypted platforms.
Can I pay cash on delivery?
Cash on delivery is not currently available.
How can I pay using my shopping cart credit?
During checkout, select “Cart Credit” from the payment options. The credit amount will be automatically deducted from the order total.
How do the installments work?
We work with installment payment providers (e.g., Klarna, Scalapay).
- You can select the installment payment option at checkout and follow the provider’s instructions.
- In the event of a refund, the credit will be issued to the provider’s account (Klarna or Scalapay).
Are there customs duties in non-EEC countries?
Yes, for shipments outside the European Union, customs duties and taxes may apply, and these are the responsibility of the recipient. The amount is determined by the customs authorities of the destination country and depends on the type and quantity of the goods; it is not determined by our company.
Shipping
What are the shipping times?
Orders are processed within 1–2 business days (excluding weekends) and then handed over to the carrier. Delivery times generally range from 2 to 3 business days after the order is handed over to the carrier, depending on the destination.
What are the shipping costs?
- Shipping is free in Italy, Vatican City, the Republic of San Marino, and for all members of “Spazio Effimero.” In any case, we always recommend that you carefully read the general terms and conditions of sale, as they may be subject to updates or changes.
- Shipping to countries within the European Union is free for orders over €150.00; for orders below that amount, the shipping cost is €20.00.
- Shipping to countries outside the European Union costs between €38.00 and €40.00. The recipient is responsible for all import taxes and customs duties imposed by the destination country. We cannot predict the exact amount to be paid for shipping, taxes, and duties; therefore, we suggest considering only the amount calculated at the time of checkout as valid.
Which shipping carrier do you use?
Shipments are made via Poste, FEDEX, or DHL couriers
Where do you ship from?
Orders are shipped from our central warehouse located in Italy.
Can I change my shipping address after placing an order?
You can request a change within a few hours of order confirmation, provided the order has not yet been shipped. Please contact us as soon as possible using the contact form.
To which countries do you ship?
We ship throughout the European Union and to select non-EU countries. See the “Shipping” page for the most up-to-date list.
Orders
Can I change or cancel an order after I've made a purchase?
Only if the order has not yet been processed or shipped. Please contact us using the contact form with the subject line “Request to Change Order.”
I didn't receive the confirmation email. What should I do?
Check your spam or promotions folder. If you can't find it, please contact us via the contact form to verify that it was sent.
My order arrived damaged or incomplete. What can I do?
Please contact us with photos and details. We'll resolve the issue as soon as possible with a replacement or a refund.
Why was the order canceled?
The order may have been canceled due to a failed payment authorization or availability issues. You will receive an email with the details.
What happens after the order is placed?
You will receive a confirmation email, followed by a shipping notification with a tracking number once your order has been handed over to the carrier.
Can I add an item after I've confirmed my order?
No, unfortunately, you cannot add items to a confirmed order. We recommend that you place a new order.
How do I enter a promo code when shopping online?
Enter the code in the “Discount Code” field at checkout, before proceeding to payment.
Account
Do I need to create an account to make a purchase?
An account is automatically created when you place an order; you no longer need a password. A code will be sent to your registered email address every time you need to log in to your account.
How does membership in the “Spazio Effimero” Club work?
You can sign up by entering your email address in the designated box; you’ll receive promotions and priority access to sales. The 10% discount on your first order is valid only on full-price items and cannot be combined with other offers. Subscribing to the newsletter alone does not automatically enroll you in the “Spazio Effimero” Club.
How can I unsubscribe from the newsletter?
Every email you receive includes the following message: “Would you like to change how you receive these emails? You can update your preferences or unsubscribe from this list.” Select the latter option to unsubscribe on your own.
Do you need further assistance?
If you haven't found the answers to your questions, please fill out the contact form to receive assistance from our team.
Sign up for the Newsletter. Stay up to date on news and promotions from Filippo De Laurentiis.